Refund and Returns Policy

Effective Date: 01/10/2024

At Towntoolshop, we are committed to ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a straightforward and fair Refund and Returns Policy.

1. Eligibility for Refunds and Returns

  • 14-Day Return Window: If you are not happy with your purchase, you may return it within 14 days of receiving the product, as per the EU Consumer Rights Directive. The item must be unused, in its original packaging, and in the same condition that you received it.
  • Proof of Purchase: To complete your return, we require a receipt or proof of purchase.

2. Non-Returnable Items

Certain items are exempt from being returned, including:

  • Perishable goods such as adhesives or sealants that have been opened.
  • Custom-made or personalized products.
  • Gift cards.
  • Products that have been used or altered.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 business days.
  • Partial Refunds: In some situations, only partial refunds are granted, such as items not in their original condition, damaged, or missing parts for reasons not due to our error.

4. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [Insert Contact Email].

5. Sale Items

Only regular-priced items are eligible for a refund. Sale items cannot be refunded.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at [Insert Contact Email] and send your item to [Insert Return Address].

7. Shipping for Returns

  • You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

8. Contact Information

If you have any questions regarding our Refund and Returns Policy, please contact us at:

Towntoolshop
Email- info@towntoolshop.com
Phone (Whatsapp) +353899532983
1 FORTBARRINGTON DRIVE
DÚN BRINN
ATHY
CO. KILDARE
R14 FC90