Last updated: 26 October 2026

At Town Tool Shop, we specialise in automotive and garage tools for DIY enthusiasts, mechanics and workshops. We aim to provide a straightforward online shopping experience, with clear delivery information and reliable customer support.

This Shipping & Delivery Policy explains how orders are processed, dispatched and delivered when you shop at towntoolshop.com.

1. Delivery Destinations

Town Tool Shop aims to serve customers in Ireland and supported countries across the European Union.

Delivery availability depends on the product, fulfilment warehouse and shipping service. Please confirm that your delivery destination is available at checkout before placing an order.

We do not guarantee delivery to every EU country for every product. If a product cannot be delivered to your destination, we will not advertise it as available for that destination.

2. Shipping Costs

Our intended offer is free standard shipping on eligible orders to supported destinations.

Shipping costs may be incorporated into the displayed product price. Free standard shipping applies only where it is available for the selected product and delivery destination.

Any delivery charge payable to Town Tool Shop will be displayed before you complete your order. We will not add optional charges without your agreement.

Free standard shipping does not automatically mean that customs duty, import VAT or carrier clearance fees are included. Please see the Customs, VAT and Import Charges section below.

3. Order Processing and Delivery Times

Our target is to deliver eligible orders within 15 calendar days from the date the order is placed, including processing and transit time.

This target will only be advertised for products and destinations where the selected fulfilment and shipping service has been verified as capable of meeting it. If a delivery estimate longer than 15 calendar days applies, or the 15-day timeframe cannot be verified, the applicable estimate must be communicated before the order is placed.

Order processing time is the time needed to prepare an order for dispatch. Transit time is the time taken by the carrier to transport the parcel after dispatch.

Actual delivery times may vary depending on the product, warehouse, destination, carrier operations, weekends, public holidays and other circumstances.

Any delivery estimate provided for a particular product or destination before purchase should be considered alongside this policy.

4. Heavy, Oversized and Specialist Tool Kits

Certain automotive tools, diagnostic equipment, pressure-testing kits and larger tool sets may have different fulfilment or handling requirements.

Where a product has a different delivery estimate or shipping restriction, we will provide the relevant information before purchase. The standard 15-calendar-day target should not be assumed to apply unless it has been verified for that product and destination.

5. Dispatch Locations

Depending on the product and available fulfilment service, an order may be dispatched from a warehouse within the European Union or from outside the EU.

The dispatch location can vary between products. Where relevant information is available, we will communicate it through the product listing or order-related information.

An order may be fulfilled by a third-party warehouse or logistics provider. This does not remove Town Tool Shop’s responsibilities to customers under applicable consumer law.

6. Order Tracking

Where tracking is available, tracking details will be provided after dispatch, normally by email.

Tracking information may take some time to become active after the parcel has been handed to the carrier. Carrier updates may not be continuous throughout the journey.

If you have not received tracking information or need help with an existing order, please contact us using the details at the end of this policy.

7. Split Shipments

If an order contains products fulfilled from different warehouses, or items become ready for dispatch at different times, your order may arrive in more than one parcel.

Separate parcels may have different dispatch dates and tracking numbers. Where available, we will provide the relevant tracking information.

Split shipments do not limit your statutory consumer rights or our obligations concerning delivery.

8. Customs, VAT and Import Charges

Orders dispatched from outside the European Union may be subject to import VAT, customs duty or carrier handling and clearance fees, depending on the destination, the goods and the applicable rules.

We will not claim that all import charges are included or that a shipment is duty-paid unless this has been verified for the relevant product, shipping route and destination.

Customers should not assume that customs duty, import VAT or clearance fees are included simply because free standard shipping is offered.

Where we know that additional charges may apply, we will provide relevant information before purchase to the extent required by applicable law.

9. Delivery Delays

We aim to meet the delivery estimate communicated at the time of purchase. However, delays can occur due to carrier disruption, severe weather, public holidays, customs processing or other circumstances.

If we become aware of a significant delay, we will provide relevant information when reasonably available.

If an order is not delivered within the agreed delivery period or the applicable legal delivery period, your statutory consumer rights remain unaffected. Depending on the circumstances, you may be entitled to require delivery within an additional appropriate period or terminate the contract and receive a refund as provided by law.

The 15-calendar-day target does not restrict any rights or remedies available to you under applicable consumer law.

10. Lost, Damaged or Missing Parcels

If your parcel arrives visibly damaged, appears to be lost, or an item is missing from your order, please contact us at info@towntoolshop.com.

Please include:

  • Your order number.
  • A description of the problem.
  • Photographs of the damaged item and packaging, where relevant and available.

This information can help us investigate the issue with the relevant fulfilment provider or carrier. We will review the matter and work towards an appropriate resolution in accordance with our legal obligations.

Please contact us promptly after discovering a problem. This request does not remove or limit your statutory rights.

11. Incorrect or Incomplete Delivery Addresses

Please check your delivery address, postcode and contact details carefully before placing your order.

If you notice an error, contact us as soon as possible at info@towntoolshop.com. We will advise whether the address can still be amended. Changes may not be possible once an order has been dispatched.

If an address error leads to a delivery problem, any proposed additional charge will be explained before it is applied and handled in accordance with applicable law.

12. Delivery and Your Consumer Rights

This policy does not affect your rights under Irish or EU consumer law.

Unless a different delivery time has been agreed, applicable consumer law generally requires goods to be delivered within 30 days. If the agreed or legally applicable delivery deadline is missed, you may have specific rights and remedies, depending on the circumstances.

Goods generally remain at the trader’s risk until you, or a person you have nominated other than the carrier, take physical possession of them, subject to applicable legal exceptions.

Nothing in this policy is intended to exclude, restrict or replace any consumer rights that cannot lawfully be excluded or restricted.

13. Contact Us

If you have questions about shipping, delivery, tracking or an existing order, please contact us:

Town Tool Shop
Website: https://towntoolshop.com
Email: info@towntoolshop.com

We will do our best to help with your delivery enquiry.

Important before publishing: Confirm the delivery coverage for each supported country, verify that the 15-calendar-day target is achievable for the relevant products and destinations, test free shipping at checkout, confirm the treatment of import charges, and ensure the correct legal trader details are displayed on the website.