Privacy Policy

Effective Date: 01/10/2024

At Towntoolshop, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our site, particularly for customers based in Ireland.

1. Information We Collect

We may collect the following types of information when you interact with our website:

  • Personal Information: This includes your name, email address, billing and shipping addresses, phone number, and payment information when you make a purchase or create an account.
  • Non-Personal Information: Information such as your IP address, browser type, referring/exit pages, and operating system to help us improve our website’s performance and functionality.
  • Cookies and Tracking Technologies: We use cookies to enhance your shopping experience, remember your preferences, and analyze site traffic.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, including sending you order confirmations, shipping notifications, and responding to customer service requests.
  • To personalize your shopping experience by tailoring product recommendations and content to your preferences.
  • To improve our website, services, and overall user experience.
  • To communicate with you about promotions, offers, and updates (you can opt-out of marketing emails at any time).
  • To comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers for the following purposes:

  • Payment Processing: Your payment details are securely handled by payment gateways (e.g., Stripe, PayPal) to process your transactions.
  • Shipping and Fulfillment Partners: We share shipping information with logistics providers to deliver your orders within Ireland.
  • Marketing and Analytics Partners: We use analytics tools (e.g., Google Analytics) to track and understand site usage, and we may share anonymized data with marketing partners.
  • Legal Compliance: If required by law in Ireland or the European Union, we may share your information to comply with legal obligations or protect our rights.

4. Data Protection for Irish Customers

As we operate in compliance with Ireland’s Data Protection Act and the General Data Protection Regulation (GDPR), your rights under Irish and EU law are respected. This includes:

  • Right to Access: You may request access to the personal information we hold about you.
  • Right to Rectification: You can ask us to correct any inaccuracies in your personal data.
  • Right to Erasure (“Right to be Forgotten”): You may request that we delete your personal data when it’s no longer necessary for the purpose it was collected, except when required for legal compliance.
  • Right to Restrict Processing: You can request that we limit the processing of your personal data.
  • Right to Data Portability: You may request your personal data in a structured, commonly used, and machine-readable format.

If you believe your data rights have been violated, you also have the right to lodge a complaint with Ireland’s Data Protection Commissioner.

5. Data Security

We take reasonable precautions to protect your information. All payment transactions are encrypted, and our website uses SSL (Secure Socket Layer) technology to secure personal information. However, no method of transmission over the Internet is 100% secure, so we cannot guarantee the absolute security of your data.

6. Cookies Policy

We use cookies to enhance your experience on our website. Cookies are small files stored on your browser to help us remember you and provide a better shopping experience. You can modify your browser settings to control cookie behavior or opt-out of cookies entirely. However, disabling cookies may affect your use of certain features on our website.

7. How to Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Towntoolshop

Email- info@towntoolshop.com
Phone (Whatsapp) +353899532983
1 FORTBARRINGTON DRIVE
DÚN BRINN
ATHY
CO. KILDARE
R14 FC90